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Subscribe and Save with ProteinWise!
Subscription Frequently Asked Questions
How to manage your subscription?
- Click the person icon in the top-right corner of your screen.
- Select "Subscriptions."
- Click on your order number.
How to add or remove products to your subscription?
- In the Items section, click "Edit."
- Click "Add Item."
- Search for your favorite protein product.
- Click "Add" to include the product in your subscription, or click "One-Time Purchase" to add it only to your next subscription order. Then click "Save."
- To swap or remove a product, click "Remove" next to the item you want to replace or delete, then click "Save."
How to skip a delivery?
- Scroll down to the "Billing Schedule" section (your next order will be listed as #1).
- Click "Skip Payment."
- To restore the payment, simply click "Unskip Payment."
How do I change my delivery date?
- Scroll down to the "Billing Schedule" section.
- Click "Reschedule."
- Select a new date, then click "Save."
How do I change my address?
- In the "Shipping" section, click "Edit."
- Update your shipping information, then click "Save."
How do I change my payment method?
- In the "Payment Method" section, click "Edit."
- You will receive an email with instructions to update your payment method.
- Follow the instructions in the email to complete the update.
What happens to my subscription if products get discontinued or out of stock?
Your subscription will be paused several days before it is processed, so there will be no charge to your account. You will also receive an email notification confirming the pause.
How do I pause, resume or cancel my subscription?
- To pause your subscription, click the orange button labeled “Pause My Subscription” and confirm by clicking “Pause It.”
- To resume your subscription, click the blue button labeled “Resume My Subscription,” and you’ll be back to saving!
- To cancel your subscription, click the red button labeled “Cancel My Subscription,” select a reason for canceling, and that’s it. We’ll miss you!