Return Policy

Our Guarantee & Return Policy

Price Guarantee! 

Here at Proteinwise we built our store with consumer value as one of our major priorities. Along with the best tasting products used in medical weight loss programs we offer the lowest prices allowed online. Our Guarantee….We will match or beat any other online stores selling price as well as honor their discount codes and coupons.

Product must be identical, currently in stock, and valid at the time of price match.

Please contact us at info@proteinwise.com if you have any questions.

Return Policy

At Proteinwise, your complete satisfaction is our ultimate goal. If you find that you are unsatisfied with any of the following items simply return it within 30 days of the original purchase date or exchange it for a product of equal value.

Eligible Items for Refund/Exchange/Credit:

Unopened Items

All unopened items in resalable condition with undamaged boxes, bottles, or containers will receive a full refund less a 10% handling fee, and less any shipping charges paid by customer if applicable. In the case where we may have made an error with your order, return shipping charges are on us. In the case where the product returns are for products ordered incorrectly or sent back for an exchange, shipping charges are the responsibility of the purchaser.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Opened Items

If you try a product and do not like it, we accept opened packages within 30 days of the time you receive the item as long as you have no more than one (1) serving missing.

All opened items with no more than one serving missing will be issued a store credit. Customers are responsible for shipping costs to return products. Once we receive your return, your credit will be available to use.

Damaged Items

When your order leaves our facility, we take extra care in making sure that your package is in first-rate condition. It is our hope that it arrives to you in the same way. Unfortunately, we are not responsible for damages that occur during shipping. If your shipment is damaged and shipped via UPS, please contact us upon receipt of your shipment. Keep all merchandise including the box and packaging material for up to 7 business days. UPS may choose to inspect the damaged merchandise. The merchandise will either be replaced or you will receive a credit once UPS has paid on the claim.

Return Policy Exception: Weather Related Damages

Love for Protein Inc. isn’t responsible for weather conditions which could affect products once an order has left our premises. We ship all orders promptly from our climate-controlled warehouse, but extreme temperatures fluctuations during transit are out of our control. No returns, exchanges, or credits are accepted on products that have been affected by melting or freezing. Consider choosing expedited shipping methods, or avoid having packages left outside by sending your order to another alternative location. For more information, please review our Shipping Policy.

To Return Items, please contact us directly by email or phone to request merchandise authorization:

To ensure proper credit to your account, we recommend that you use FedEx, UPS or USPS for shipment returns. Please include a copy of the original invoice with the return with a brief explanation of the reason for the return. We must physically receive the return within 30 days of the original purchase date.

Return Address:

Love For Protein Inc.

34 B Hangar Way

Watsonville, CA 95076

1-866-887-1008

 

Credits and Exchanges are available on consumable products only.
Products that are returned damaged are exempt from Credits and Exchanges.
Shipping charges are non-refundable.
Customers are responsible for shipping costs to return products.
If a shipment is refused, or is otherwise returned to sender, the shipping costs will be deducted from your refund.
Love For Protein Inc. is not responsible for packages lost or stolen in transit.
Exempt from Return Policy: Weather Related Damages